This Privacy Policy explains how jdl996 collects, uses, stores, and protects the personal data of players who register and use our platform. We take data privacy seriously — here is exactly what we do with your information and why.
jdl996 ("the Platform", "we", "us", "our") operates the online gaming service available at jdl996.app, serving players across Malaysia including Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, and beyond. This Privacy Policy describes our practices with respect to the collection, use, disclosure, and protection of personal information submitted by users ("you", "the Player") in connection with your access to and use of the jdl996 platform.
By registering a player account at jdl996, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This policy should be read in conjunction with the jdl996 Terms & Conditions.
For the purposes of applicable data protection frameworks, jdl996 acts as the data controller in respect of personal data collected from players who access jdl996.app. As data controller, jdl996 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with this policy and applicable law.
Where jdl996 engages third-party service providers to process personal data on its behalf (for example, payment processors or KYC verification providers), those providers act as data processors under instruction from jdl996 and are contractually bound to process data only as directed and to maintain appropriate security standards.
jdl996 collects the following categories of personal data in connection with the provision of our services:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad / passport number | Registration & KYC verification |
| Contact Data | Email address, Malaysian mobile number, residential address | Registration |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost), FPX reference numbers, transaction history | Deposit / withdrawal processing |
| Technical Data | IP address, device identifiers, browser type, operating system, session timestamps | Automatically on platform access |
| Usage Data | Game history, bet records, session duration, pages visited, features used | Automatically during platform use |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When you contact jdl996 support |
| KYC Documents | Scanned copies of MyKad, passport, utility bills, bank statements | KYC / withdrawal verification |
jdl996 does not collect special category data (such as biometric data or health information) unless explicitly required by applicable regulatory obligations and with your specific consent.
jdl996 collects personal data through the following channels:
jdl996 processes your personal data for the following purposes:
To create, maintain, and administer your player account, including processing login credentials, account balance management, and communication of account-related notices.
To verify your identity in accordance with applicable anti-money laundering and counter-terrorist financing obligations. This includes verifying your age (21+), nationality, and the source of funds used for deposits where applicable.
To process deposits received via FPX, Maybank2u, CIMB Clicks, Public Bank, Touch 'n Go eWallet, Boost, and bank transfer, and to process withdrawal requests to your registered payment method in Malaysian Ringgit (MYR).
To detect, investigate, and prevent fraudulent activity, account abuse, money laundering, and other prohibited conduct as defined in the jdl996 Terms & Conditions.
To support responsible gaming obligations, including monitoring for indicators of problem gambling behaviour, administering self-exclusion requests, and enforcing deposit limits and cooling-off periods set by the player.
To respond to your enquiries, resolve disputes, process complaints, and improve the quality of jdl996's support services based on interaction data.
To analyse aggregated usage patterns and player behaviour (in anonymised or pseudonymised form) for the purpose of improving platform performance, game selection, and user experience.
To fulfil jdl996's obligations under applicable international gaming authority guidelines and financial crime prevention frameworks, including record-keeping, audit, and mandatory reporting requirements.
jdl996 processes your personal data on the following legal bases:
jdl996 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data in the following limited circumstances:
jdl996 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies used are as follows:
jdl996 does not use third-party advertising or behavioural tracking cookies. You may adjust your browser settings to restrict or delete cookies, though doing so may affect the functionality of the jdl996 platform.
jdl996 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jdl996's data disposal procedures.
jdl996 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
As a player at jdl996, you have the following rights with respect to your personal data, subject to applicable legal limitations:
To exercise any of the above rights, please contact jdl996 via live chat or at [email protected]. jdl996 will respond to data rights requests within thirty (30) days of receipt.
Age verification is a mandatory component of the jdl996 registration and KYC process. If you are a parent or guardian and believe that your child has created a jdl996 account, please contact us immediately at [email protected] and we will take immediate action to close the account and delete all associated data.
jdl996 reserves the right to update this Privacy Policy at any time. When material changes are made, registered players will be notified via the email address associated with their account or through a prominent notice on the jdl996 platform. The date of the most recent update is displayed at the top of this document.
Continued use of the jdl996 platform following notification of a revised Privacy Policy constitutes your acceptance of the changes. If you do not accept the revised policy, you must cease using the platform and may request account closure.
For any queries relating to this Privacy Policy, to exercise your data rights, or to raise a concern about jdl996's data handling practices, please contact us:
Email: [email protected]
Live chat: Available 24/7 from jdl996.app (select "Account & Privacy" category)
Response time: Within 30 calendar days for formal data rights requests.
If you are dissatisfied with jdl996's response to a data privacy concern, you may escalate the matter through applicable regulatory channels under the international gaming authority framework under which jdl996 operates.
For responsible gaming concerns, please visit our Responsible Gaming page for self-exclusion tools, deposit limit management, and additional support resources.
jdl996 does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your information is used only to operate your account and comply with legal obligations.
All data transmitted between your device and jdl996.app is protected by SSL/TLS encryption. Sensitive data including KYC documents and financial records is encrypted at rest in our secure storage infrastructure.
Internal access to player personal data at jdl996 is restricted to personnel who require it for specific business functions. All access is logged, monitored, and subject to regular review.
jdl996 retains personal data only for as long as is legally required or necessary for the stated purpose. Data is securely deleted or anonymised when the applicable retention period expires.
jdl996 processes all data rights requests — access, rectification, erasure, portability — within 30 days of receipt. Submit your request via live chat or email and receive a written response confirming the outcome.
In the unlikely event of a data security breach affecting your personal data, jdl996 will notify affected players promptly and take immediate remedial action in accordance with our incident response procedures.
Play with confidence knowing your personal and financial information is protected by industry-standard security. 21+ only — gamble responsibly.
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